Withdrawal instructions

English translation for your convenience. The German version is legally authoritative.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (BeVain Jewelry, proprietor Michelle Eitel, Ahornstr. 11, 82041 Oberhaching, Germany, phone: +49 152 31965102, email: info@bevain.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory. You can also exercise your right of withdrawal online at https://justbevain.de/en/pages/vertrag-widerrufen.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their condition, characteristics and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer. This applies in particular to bespoke commissions made to your specifications, engravings and rings that are resized to a different size at your request after you place your order.

End of withdrawal instructions

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To BeVain Jewelry, proprietor Michelle Eitel, Ahornstr. 11, 82041 Oberhaching, Germany, email: info@bevain.de

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if notified on paper)

– Date

(*) Delete as applicable.

Note on returns
Please send us a short email at info@bevain.de before returning the goods. You will then receive an insured return label, or we will arrange a collection. This is not a prerequisite for an effective withdrawal.