Shipping & Returns

Delivery countries

We deliver to Germany and to other European countries. You can see which ones in the country selection in the checkout. We do not currently deliver outside Europe. Feel free to write to me if you need a piece delivered there.

Shipping costs

Germany: free shipping
Other delivery countries: depending on the destination country; the amount is shown in the checkout before you complete your order

Delivery time

For pieces in stock:

Germany: overnight. Order Monday to Friday by 2 pm and I ship your piece the same day, so it is with you the next business day. For payment in advance, the time your payment arrives counts.
Austria, Switzerland: 2 to 5 business days
Other delivery countries: 3 to 7 business days

Pieces that are only made after you place your order have their own delivery time stated on the product page. Bespoke commissions are delivered within 6–8 weeks of design approval.

Packaging and insurance

Every piece travels insured with DHL, in a BeVain case with certificate of authenticity, in plain packaging.

Customs duties

For deliveries outside the EU, for example to Switzerland, Liechtenstein, Great Britain or Norway, customs duties, import VAT and carrier fees may be incurred. These are borne by the recipient unless they are shown in the checkout. Customs documents are enclosed with the shipment.

Withdrawal and returns

You have a 14-day right of withdrawal from receipt. Returning the goods is free of charge for you: send me a short email at info@bevain.de and you will receive an insured return label, or I will arrange for the piece to be collected. Bespoke commissions, engravings and rings that are resized to your size after you place your order are excluded from the right of withdrawal.

Withdraw from contract · Withdrawal instructions and form · Cancellation